October 17, 2025
Ms. Johnson of Texas introduced the following bill; which was referred to the Committee on Ways and Means
To amend the Social Security Act to ensure that each office of the Social Security Administration and each State agency that makes disability determinations are fully staffed with employees to answer calls during business hours, and for other purposes.
Section 1. Short title
This Act may be cited as the Reliable Social Security Service for Seniors Act
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Sec. 2. Telephone hours at Social Security Administration offices and certain State offices
(a) In general
Section 205 of the Social Security Act (42 U.S.C. 405) is amended by adding at the end the following:
(v) Telephone hours at Social Security Administration offices
The Commissioner of Social Security shall ensure that each office of the Social Security Administration is fully staffed with employees to answer calls during standard business hours, including 8:00 a.m. to 5:00 p.m. local time, Mondays, Tuesdays, Wednesdays, Thursdays, and Fridays, excluding Federal holidays.
(b) Effective date
The amendment made by subsection (a) shall take effect on January 1, 2027.