Federal · 119th Congress
Stuck On Hold Act
Policy areaArmed Forces and National Security
Summary
This bill requires the Department of Veterans Affairs (VA) to implement automated systems for their customer phone lines that inform callers of the expected wait time and that offer callbacks for wait times of more than 10 minutes. The VA must also issue guidance to reduce the average wait time to no more than 10 minutes.
Sponsor
Cosponsors
Other titles2
A bill to direct the Secretary of Veterans Affairs to implement an automated system with callback functionality for each customer service telephone line of the Department of Veterans Affairs, and for other purposes.Official Title as Introduced
Stuck On Hold ActShort Title(s) as Introduced
Legislative history2
Apr 29, 2026
Senate · CommitteeCommittee on Veterans' Affairs. Hearings held.
Nov 10, 2025
SenateRead twice and referred to the Committee on Veterans' Affairs.